Support

Returns & refunds

Cancel before dispatch at no cost, or return within seven days. Refunds go back to the method you paid with.

Step 1

Which order

ULT-2481712 August 2026 · Fontessa RO, TDS Meter৳37,100ULT-241883 March 2026 · Annual Filter Kit — Fontessa৳6,900ULT-2390418 November 2025 · TriShield RO৳32,900

Step 2

Why

It is faultyA service visit is tried first; if it cannot be fixed, the return is freeNot what I expectedUnopened, within seven days of deliveryWrong item deliveredCollected and replaced at no costCancel before dispatchRefunded in full, nothing to return

Anything else we should know

Step 3

Where the refund goes

bKash — ending 4417 — refunds return to the original method. For cash on delivery, give us a wallet or bank account below.

Wallet or account for cash-on-delivery refunds (optional)

bKash / Nagad3 working days
Card7–10 working days
Cash on delivery3 working days to a nominated wallet or account