Shipping Policy

Effective Date: August 20, 2026

This Shipping Policy explains how delivery works for orders placed through the Ultima website. By placing an order with us, you agree to the terms below. This Policy is part of our overall Terms and Conditions.

1. Delivery Options

1.1 Regular Delivery

2 to 5 working days, for all districts across Bangladesh

1.2 Express Delivery

1 to 3 working days, for all districts across Bangladesh
Order before 12:00 PM and your order may qualify for same-day delivery, depending on stock and location

2. Delivery and Installation Charge

Delivery charge, if any, is shown at checkout based on your selected district
From time to time, we run offers that give free or discounted delivery and installation for certain cities or areas. This depends on the offer running at that time, so please check our current offers section for the latest details

3. Order Processing

Once your order is placed and payment is confirmed, we usually process it within 1 working day before handing it over for delivery

4. Delivery Timeline for Purifiers

For water purifier machines, the final delivery date also depends on installation availability. Our service engineer needs to visit and set up the purifier at your home or office, so delivery is scheduled based on both your available time and our engineer's schedule
This means your purifier may be delivered and installed on the same day, or on a date mutually convenient for you and our engineer, within the timelines above

5. Delivery Partner

For products that need installation by our service engineer, such as purifier machines, we mostly deliver using our own team, so we can set it up directly for you
For parts or accessories that do not need installation, we may send them using our own team, or through trusted courier partners such as Pathao and Steadfast

6. Tracking Your Order

You can track your order anytime on our website
We also send SMS updates as your order moves through processing, dispatch and delivery

7. Delivery Delays

Sometimes delivery can take longer than expected because of:

Bad weather or natural disaster
Strike (hartal) or road blockage
Remote or hard-to-reach areas
Wrong or incomplete address

If this happens, our team will contact you with an update.

8. Need Help?

For any delivery question, reach us at:

Phone: +88 09613334445
WhatsApp: +88 1958106501
Email: support@ultima.care