Privacy Policy

Effective Date: August 20, 2026

This Privacy Policy explains how Ultima Environmental Technology Ltd. ("Ultima", "we", "us") collects, uses, and protects your personal information when you visit our website or buy our products.

1. Information We Collect

Name, phone number, email, and delivery address, when you place an order or contact us
Payment information, handled directly and securely by our payment gateway partner. We do not store your card or account details on our servers
Basic technical information, such as browser type and pages visited, when you use our website
Information from tracking tools, such as the items you view or add to cart, to help us understand how customers use our website

2. How We Use Your Information

We use your information to:

Process and deliver your order, including scheduling installation
Communicate with you about your order, delivery, or after-sales service
Respond to your questions and support requests
Improve our website and services, and give you a more personalized experience
Send you offers and updates, only if you have agreed to receive them

We share your information only with trusted partners needed to complete your order, such as our payment gateway and courier partners, for example Pathao and Steadfast
We do not sell your personal information to any third party
If we ever need to share your information for a new purpose, we will ask for your permission first

4. Cookies and Tracking Tools

Our website uses cookies and similar tracking tools to:
- Keep items in your cart as you browse
- Understand how customers use our website, so we can improve it
- Provide a more personalized experience based on your browsing and shopping activity
You can control or disable cookies through your browser settings, though some parts of the website may not work as well without them

5. Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse
Only authorized team members can access your information, and only when needed to serve you

6. Data Retention

We keep your order and account information for as long as needed to serve you, meet warranty and legal requirements, and resolve any disputes

7. Your Rights

You can:

Ask us what personal information we hold about you
Ask us to correct any wrong information
Ask us to stop sending you marketing messages, at any time

8. Children's Privacy

Our website and products are not directed at children. We do not knowingly collect personal information from children

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date

10. Contact Us

For any question about this Privacy Policy, or to exercise your rights, reach us at:

Phone: +88 09613334445
WhatsApp: +88 1958106501
Email: support@ultima.care
Address: House #368, Road #5, Avenue #4, Mirpur DOHS, Dhaka 1216