TERMS AND CONDITIONS OF SALE:/
- Product Warranty
- All ULTIMA water purifiers are covered under a limited warranty for manufacturing defects. The warranty period is specified in the product manual.
- Water treatment plants are covered under the agreed warranty terms mentioned in the contract.
- Warranty claims are void if products are tampered with, mishandled, or serviced by unauthorized personnel.
- Service Policy
- Periodic maintenance services are offered as per the maintenance schedule specified for your product. Non-adherence to periodic maintenance may void the warranty.
- Maintenance services beyond the free service period will be charged as per the current service rates.
- ULTIMA is not liable for any damages caused due to delay or negligence in scheduling periodic maintenance by the customer.
- Payment Terms
- Payments are to be made as per the terms outlined in this invoice. Delayed payments may incur penalties or service disruption.
- For water treatment plants, payment milestones must be cleared as per the agreed contract to avoid delays in delivery or installation.
- Delivery and Installation
- Delivery dates are estimated and may vary. ULTIMA will not be liable for delays caused by unforeseen circumstances or force majeure events.
- Installation of water purifiers or treatment plants must be performed by authorized ULTIMA personnel to ensure proper functioning.
- Return and Refund Policy
- Products once sold are non-refundable. Returns will only be accepted for products found defective during delivery or installation.
- Liability
- ULTIMA is not responsible for any damage to products caused by improper use, external factors, or failure to comply with operational instructions.
- Service Charges and Spare Parts
- Service charges and costs for spare parts are not included in the warranty. They will be billed as per prevailing rates.
- Customers are advised to use only ULTIMA-authorized spare parts for all replacements.
- Legal Jurisdiction
- Any disputes arising from this transaction will be subject to the laws of Bangladesh, and legal proceedings will be held in courts within Dhaka jurisdiction.
- Contact for Support
- For any service or warranty-related inquiries, please contact our helpline at 09613334445 or email [email protected].
By accepting this invoice, the customer agrees to the terms and conditions stated above.