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Return & Refund Policy

HOW CAN I RETURN A ULTIMA PRODUCT?

To return a product purchased (full payment made through online payment gateway) on www.ultima.care, just indicate the reason for your return in a short note and E-mail it to [email protected] or Call at 0258071029 with your invoice number.

We will refund to you the entire cost of the returned item, less applicable bank charges of 2.5%, and 8.5% of EMI charges from the bank end(If applicable). Please note that we will provide a refund facility only for products bought from our online store.

 

WITHIN WHAT TIME PERIOD DO I HAVE TO RETURN THE PRODUCT?

You can return any product bought from ULTIMA, before the product is installed at your place. This should be done within 30 days from the date of invoice.

 

HOW AND WHEN WILL I GET MY REFUND?

We will initiate the refund process once you receive the package with the item in it. The refund will be made to the same payment option(s) originally used to pay for the order.

 

WHAT DO I DO IN CASE I WAS TO CANCEL MY ORDER BEFORE THE SHIPMENT REACHES ME?

Please call to our call center at 0258071029 or write to [email protected]  with transaction details along with the reason of cancellation. We will initiate the refund process once we receive your cancellation request. The refund will be made to the same payment option(s) originally used to pay for the order. Please note that applicable bank charges of 2.5% and 8.5% of EMI charges from the bank end (If applicable)  would be deducted.

 

CANCELLATIONS / RETURN

You may cancel your order before your product has shipped. If the cancellation is made after your product has shipped/ delivered, it will be cancelled by initiating a refund. You may call our customer care department to initiate a refund.

 

REFUND POLICY

When you order a product online, there may be instances when you need to return the product and get a refund for different reasons. Before you return a product, it is important to understand the policies in place to avoid any problems. To ensure that our customers enjoy  a hassle-free services when returning a product and getting a refund, ULTIMA provides in detail all the necessary information related to return and refund policy. Whether you want to return a product, know the time period within which you need to return the product, or learn about the cancellation policy of ULTIMA, you can find all the required information.